Employer... PricewaterhouseCooper (PwC) firms
The Firms PricewaterhouseCooper (PwC) IS recruiting to fill the position of:
Job Title: Customer Relations Officer (Front Desk)
The Firms PricewaterhouseCooper (PwC) IS recruiting to fill the position of:
Job Title: Customer Relations Officer (Front Desk)
PricewaterhouseCooper (PwC) firms help organizations and individuals create the value they are looking for. We are a network of firms in 158 countries with more than 180,000 people who are committed to delivering quality in Assurance, Tax and Advisory services.
Reference Number: 125-NIG00093
Location: Lagos
Department: Internal Firm Services
The Job Role
► This position is often the first point of contact with the firm and reflects the firm's image to clients.
► Thus, working relationships are with PricewaterhouseCoopers client, contractors, vendors, suppliers and staff members which place the position at the front end of the office drive for a positive image.
Roles and Responsibilities
► Enhance clients' perception of PwC by providing distinctive and personalized response to visitors and callers and facilitating effective communication.
► Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
► Co-ordinate and organize booking of meeting room and appointments.
► Call-in and pick-up delivery of express mail services (FedEx, UPS, and DHL etc.).
► Mange the reception area and report issues promptly.
► Communicate courteously with clients and staff members by email, letter and face to face.
► Take and receive messages for various personnel.
► Communicate complaints or any major issue to appropriate personnel.
► Receive, sort, distribute and keep accurate records, of incoming and outgoing correspondences with clients.
► Any other related assignment to job functions.
The Requirements
► Excellent communication skills.
► Proficiency in the use of computer - internet skills including e-mails, group messaging, MS office (word, excel, outlook, access)
► Excellent phone etiquette
► Previous experience will be an added advantage in similar customer relations job function
► Ability to speak other language (s) will be an added advantage
► Highly organised and ability to cope with competing demands
► Personable/highly presentable
How to Apply
Interested and qualified candidates should:
Click HERE to apply online
Application Deadline 15th October, 2015.
