Friday, 30 October 2015

Vacancy - Customer Care Representative Needed At Swift Networks

Employer: Swift Networks

The Company

Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State.
Our core services are the provision of high speed internet services, telephony and IP – VPN services to both residential and enterprise subscribers.

The following vacancy exists

JOB TITLE:  Customer Care Representative

Main Responsibilities
1. Meeting quantitative and qualitative KPIs
2. Communicating accurate and precise information of products and services, value added services, packages, and on going promotional activities to the caller/customer
3. Taking all possible measures to timely resolve customer’s query and processing them in accordance with our established procedures and policies
4. Responsible for responding to technical queries related to VOIP, Internet and Data services on different platform such as WiMAX, Wifi by using standard procedures
5. Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software to deal with incoming calls
6. Ensure full compliance of all related software applications and a strong handling power to assist customers
7. Logging all queries properly and escalating possible complaints to the concerned teams using effective tools
8. Regularly attending training and coaching sessions conducted. Learning about organization’s products or services and keeping up-to-date with any changes to them
9. Suggesting alternatives and possibilities to resolve customers’ complaints on priority basis
10. Giving feedback and reporting customer issues/problems to Supervisor to ensure maximum customer satisfaction and to aware management with current trends and demands
11. Ensuring the retention measures according to the standards
 
Key Competencies- Knowledge, Skills and Behaviours
Any graduation degree with cumulative grade of 2nd class upper division
Excellent communication, presentation skills & negotiation skills
Multi-task, maintain a high standard of service and quality
Ability to have stress and time management.
Technical Support Expertise to handle customer complaints which requires prior computer handling skills.


How to Apply
Click Here to Apply

Application Deadline: 31st October 2015