Job Ikeja, Electricity Distribution Company is Recruiting... Fine Ikeja Jobs Here

Job position, Ikeja Electricity Distribution Company is Recruiting... Fine Ikeja Jobs Here
Vacancy - Call Center Agent Needed At Ikeja Electricity Distribution Company

Role Purpose;

A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: responding to customer open/close requests, customer inquiries, and requests for account information, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts.

Role Accountabilities;

 ► Respond to billing inquiries and handle customers’ high bill complaints

 ► Provide information about company programs, products and services

 ► Report electric emergencies and outages

 ► Provide data to customers requesting new services and/or construction

 ► Seek resolution of customer complaints

 ► Respond to utility commission and agency inquiries

 ► Updating customer account.

The Experience and Qualification;

Qualification, Experience and Essential Knowledge;

Bachelor’s degree in any relevant field with a minimum of at least 2 years experience as a call center agent

Skills;

 ► Excellent oral/written communication and interpersonal skills

 ► Professional and courteous demeanor

 ► Ability to multi-task in a fast-paced, high-volume environment

 ► Excellent problem-resolution skills

 ► Strong systems skills

 ► Ability to learn, retain and apply large amounts of product, procedure, policy and system information

 ► Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals

 ► Ability to accept and incorporate constructive feedback to improve performance

 ► Flexibility in responding to change or business needs

 ► Willingness to help peers

 ► Excellent attendance and punctuality

 ► Good team player

 ► Self-starter

 ► Male candidate is most preferred

 ► Candidate must be fluent in Igbo or Hausa language

Apply Now!

Click HERE to Apply