Vacancy - Customer/Service/Front Desk Officer Needed

Employer: Chips Bits & Bytes Limited

Our Client:
Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology, Systems Integration, Engineering, Power Solution (Inverter), Networking, Sales and Software Development.

Chips Bits & Bytes Limited, required the service of competent, dynamic, and self motivated individual to fill the vacant position below:

Vacancy - Customer/Service/Front Desk Officer.

Main Responsibilities:
Provide information to callers
Ensures knowledge of staff movements in and out of organization
General administrative and clerical support
Prepare letters and documents
Receive and sort mail and deliveries
Maintain appointment diary either manually or electronically
Organize meetings
Tidy and maintain the reception area
Should be very much familiar with MS Office and Internet.
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries;
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process

Requirements:
B. Sc. or HND in relevant discipline
3 - 4 years minimum experience in related field is required
Must be a FEMALE
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of computers and relevant software applications
Ability to type fast
Knowledge of administrative and clerical procedures
Numeric, oral and written language applications
Product knowledge

Key Competencies:
Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Initiative
Stress tolerance

Due Date: 28th August, 2013

To Apply:
Interested Candidates Should Send Applications And Cv To: Hr@Cbblimited.Com.Ng
Only Successful Applicants Will Be Contacted.