The Responsibilities

The Responsibilities

Coordinate and supervise enquiries, service consultants and all Team Members in order to meet and exceed customer service expectations.

Ensure turnaround time, compliance with procedures, accurate documentations are adhered to.

In case of complaints or difficult situations that are not clear-cut, incumbent recommends appropriate action to management.

Monitor and ensure all customer complaints are resolved within stipulated TATs according to customer care procedures / processes at first level and taking responsibilities for issues that requires second level resolution on the Customer Relationship Management (CRM) application.

Manage all complains and report from Team Members and report directly to Head Customer Care.

Escalate customer complaints to right department and escalation of issues beyond control with adequate follow ups.

Facilitate resolution of customer queries/complaints and comments received at the business unit/undertaking and implement measures aimed at guaranteeing optimal customer satisfaction. 

The Technical Competencies Click HERE TO APPLY

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Before we left INEC

“Before we left INEC national headquarters on Friday, information has link to Rochas Okoroch that the commission has withdrawn 25 certificates-of-return from the first owners to their new owners following court orders to do that,” he said.

Okoye lauded the media for its openness and “robust engagement” with the commission before, during and after the election, adding that the media had become critical stakeholders for the success of future elections.

He said the media had become the first line of reach of the masses as well as a platform for the explanation of INEC political and electoral decisions.

Okoye called on the media and its practitioners to dig deep into the electoral act to ensure that the import of the recently amended sections is made known to the public.

“The media should also center on the aspect of using Alternative Dispute Resolution (ADR) to resolve electoral issues especially at the party levels instead of going to the court,” Okoye said.

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