The Responsibilities
Coordinate and supervise enquiries, service consultants and all Team Members in order to meet and exceed customer service expectations.
Ensure turnaround time, compliance with procedures, accurate documentations are adhered to.
In case of complaints or difficult situations that are not clear-cut, incumbent recommends appropriate action to management.
Monitor and ensure all customer complaints are resolved within stipulated TATs according to customer care procedures / processes at first level and taking responsibilities...
Monday, 4 February 2019
Before we left INEC
“Before we left INEC national headquarters on Friday, information has link to Rochas Okoroch that the commission has withdrawn 25 certificates-of-return from the first owners to their new owners following court orders to do that,” he said.
Okoye lauded the media for its openness and “robust engagement” with the commission before, during and after the election, adding that the media had become critical stakeholders for the success of future elections.
He said the media had become the first line of reach of the masses as well as a platform...
