Employer: Guinness Plc
Vacancy - Africa Spirits Customer Services Manager
Guinness Plc Currently recruiting Africa Spirits Customer Services Manager to join the workforce that will Proactively drive import customer service performance with other Diageo entities in Africa; Reunion Hub, Seychelles, EABL, Ethiopia Hub, WACA, Nigeria, Ghana and Cameroon
Vacancy - Africa Spirits Customer Services Manager
Guinness Plc Currently recruiting Africa Spirits Customer Services Manager to join the workforce that will Proactively drive import customer service performance with other Diageo entities in Africa; Reunion Hub, Seychelles, EABL, Ethiopia Hub, WACA, Nigeria, Ghana and Cameroon
Auto Req Id: 39162BR
Function: Supply Chain
Type of Job: Permanent
Country South Africa
Job Description
Purpose of Role:
Function: Supply Chain
Type of Job: Permanent
Country South Africa
Job Description
Purpose of Role:
- Drive and implement change in the supply chain to extract cost and ensure improved service levels.
- Manage and Simplify the ‘back-office’ customer experience across the market, irrespective from where the market is supplied from (OTC and Supply Chain).
- Ensure high customer service levels across all markets and track performance through BPM and KPI’s.
Top Accountabilities:
Key Outputs
Key Outputs
- Lead the S&OP process across SAEM and Angola to ensure alignment to plans and an effective demand signal
- Deliver 100% adherence / compliance to KYC and AML policies within markets
- Delivery of excellent customer service to all IMC’s and third party customers in Africa
Relationships
- Third party Customers/Agents to understand needs and requirements
- Commercial teams to understand all commercial drives
- Finance teams to understand annual financial plans, manage accounts receivable and credit
Job Qualifications and Experience Required:
Job Qualifications
- Supply Chain related university degree or equivalent experience
Job Experience
- Strong familiarity with planning and transactional systems
- High degree of quantitative and analytical skills
- Proven understanding of Customer service and OTC processes.
- Wider supply chain understanding is an advantage in S&OP, Supply Chain Planning, and sales cycles
Key Skills
- High cognitive ability
- A strong personality to enter a team undergoing growth and change, having a desire to develop the Supply Chain and Customer Service agenda
- Ability to lead analytical and fact based decision making
- Great attention to detail, highly organized yet able to see the “big picture”
- Ability to understand and communicate with strong stakeholders
- Ability to influence and negotiate
- Team player with a strong “customer-focus” orientation
- Ability to work under pressure in a fast moving and highly demanding company
To Apply Click the Link Below
