Employer: Interra Networks
Our Client
Interra Networks is an ICT Company located in Abuja, Nigeria.
Our services include Business Process Outsourcing (BPO), Software Development, Customer Relationship/Retention Management and System Integration Solutions. .
We are looking to recruit a qualified and outstanding individuals to join the family to fill the vacant position
Job Title: Entry Level Call Center Agent
Our Client
Interra Networks is an ICT Company located in Abuja, Nigeria.
Our services include Business Process Outsourcing (BPO), Software Development, Customer Relationship/Retention Management and System Integration Solutions. .
We are looking to recruit a qualified and outstanding individuals to join the family to fill the vacant position
Job Title: Entry Level Call Center Agent
ID: 138
Location: Enugu
Description
Dealing with company clients through calls, chats, emails etc
Job Skill
Computer literate with solid familiarity with Windows and MS Office suite
Excellent oral and written communication and interpersonal skills
Excellent problem-resolution skills.
Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
Ability to meet established productivity, effectiveness, training and quality goals.
Ability to work in a highly-structured environment – take scheduled lunches and breaks, Flexibility in responding to change or business needs.
Ability to accommodate non-traditional work schedules.
Time management.
Good customer care skills.
Ability to understand individual differences of customer, Language abilities of the agent, problem solving skills, assuring assurance, telephone skills.
Language Skill
English, Housa, Yoruba and Igbo
Job Responsibilities
Reports directly to the Team leads
Answer phone and reply emails to respond to general customer enquiries / complaints.
Project a professional company image through phone / email interaction and resolve all customers’ / caller’ complaints and issues.
Provide callers / customers with appropriate and correct information, manage length / duration of calls and generate customer satisfaction.
Manage difficult customer situations and transfer calls to appropriate persons when necessary
Update exiting customers’ data base with changes and the status of each customer and recommend process improvements
Ensure that the clean room policy is observed.
Agent should ensure that they have a good knowledge of the clients and company product.
Job Requirements
Years Of Experience: Entry Level
Minimium Qualification: H.N.D. - Higher National Diploma
Additional Requirements
Accurate comprehension, interpretation and capturing of information
Accuracy and timely response to calls
Process adherence
Attitude to work
Call handling
Application Closing Date
28th October, 2013
28th October, 2013
