Interra Networks - Job Vacancy... Entry Level Call Center Agent Needed

Employer: Interra Networks

Our Client
Interra Networks is an ICT Company located in Abuja, Nigeria.
Our services include Business Process Outsourcing (BPO), Software Development, Customer Relationship/Retention Management and System Integration Solutions. .

We are looking to recruit a qualified and outstanding individuals to join the family to fill the vacant position

Job Title: Entry Level Call Center Agent

ID: 138

Location: Enugu

Description

Dealing with company clients through calls, chats, emails etc

Job Skill

    Computer literate with solid familiarity with Windows and MS Office suite

    Excellent oral and written communication and interpersonal skills

    Excellent problem-resolution skills.

    Ability to learn, retain and apply large amounts of product, procedure, policy and system information.

    Ability to meet established productivity, effectiveness, training and quality goals.

    Ability to work in a highly-structured environment – take scheduled lunches and breaks, Flexibility in responding to change or business needs.

    Ability to accommodate non-traditional work schedules.

    Time management.

    Good customer care skills.

    Ability to understand individual differences of customer, Language abilities of the agent, problem solving skills, assuring assurance, telephone skills.

Language Skill

    English, Housa, Yoruba and Igbo

Job Responsibilities

    Reports directly to the Team leads

    Answer phone and reply emails to respond to general customer enquiries / complaints.

    Project a professional company image through phone / email interaction and resolve all customers’ / caller’ complaints and issues.

    Provide callers / customers with appropriate and correct information, manage length / duration of calls and generate customer satisfaction.

    Manage difficult customer situations and transfer calls to appropriate persons when necessary

    Update exiting customers’ data base with changes and the status of each customer and recommend process improvements

    Ensure that the clean room policy is observed.

    Agent should ensure that they have a good knowledge of the clients and company product.

Job Requirements

    Years Of Experience: Entry Level

    Minimium Qualification: H.N.D. - Higher National Diploma

Additional Requirements

    Accurate comprehension, interpretation and capturing of information

    Accuracy and timely response to calls

    Process adherence

    Attitude to work

    Call handling

Application Closing Date
28th October, 2013

Method of Application
Interested and qualified candidates should
Click HERE to Apply Online