Employer: Stresert Services Limited
Vacancy - Customer Service Personnel (Female) At Stresert Services Ltd
Our client is a Top in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Abeokuta branch to maintain good customer relationship, enlighten customers on company’s products and service.
Vacancy - Customer Service Personnel (Female) At Stresert Services Ltd
Our client is a Top in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Abeokuta branch to maintain good customer relationship, enlighten customers on company’s products and service.
Job Title: Customer Service Personnel
Location: ABEOKUTA
Reports to: Unit Head
Department:Customer Service
Professional Requirements Qualification:
First degree in Insurance, Actuarial Science or any Social Sciences or Humanities discipline.
Job Experience: -
Minimum of 1-2 years’ Experience
Prior Experience in a similar role is an added advantage.
Salary:
N44, 000 other benefit include Hmo & Pension
Job Functions & Responsibilities:
- Attending to customers’ enquiries and complaints.
- Distribution of policy statements of account to policyholders
- Updating customers’ information on the system.
- Reconciliation of policy accounts.
- Issuance of tax rebate certificates on demand.
- Providing letters on request to customers about enquiries on their policies.
- Keeping a daily log of customer activities
- Periodic preparation and submission of reports on activities to Group Head Customer Services Group
- Providing information to prospective clients about various products.
Key Performance Indicators: -
- Improved Retail Business Income
- Increase in Number of Policies per customer
Required Knowledge Skill /Abilities:
- Good Knowledge of Insurance and the regulatory frameworks.
- Excellent communication skills
- Must be proactive, flexible and result oriented.
- Comfortable in a rapidly changing environment
- Computer Literate.
Generic Skills:
• - - - Selling
• - - - Negotiation / Problem-solving
• - - - Relationship Management
• - - - Assertive /Influencing
Qualified candidates who reside in Abeokuta should please forward their passport pictures and CVs torecruitment@stresertservices.com using ‘Customer Service – A’ as subject of mail. Only experienced and qualified customer service candidates who reside in Abeokuta will be considered.
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