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The Job position at Yudala Nigeria is Customer Service Executive
The Job position at Yudala Nigeria is Customer Service Executive
Yudala Nigeria is recruiting to fill the position of:
Job Title: Customer Service Executive
Slots: 6
Location: Lagos
Job Summary
► This position is responsible for being the first point of contact and support to customers on the Yudala online and retail platform via telephone, email and online chat.
► The Customer Service Executive will provide customers with useful product information and details in a pleasant and interesting way to promote patronage and encourage repeat purchases.
► Responsibilities will also include placing and following through on orders and pending order inquiries, while also assisting with day-to-day operations of the department and other projects.
Responsibilities & Accountabilities
► Dealing with customer enquiries, returns and exchanges
► Providing first level support and prompt resolution of issues/complaints or escalating these as appropriate.
► Follow through with escalated complaints to ensure timely resolution by the appropriate department.
► Cold-calling of prospective customers and follow-through to close a sale
► Assist in various departmental projects as required
► Generation of weekly reports highlighting customer retention rate, enquiries, products in high demand and products with high support challenges
► Interface directly with customers and leverage on the relationship to provide critical intelligence to Management on how to improve the customer service experience.
Minimum Qualification & Experience Requirements
► At least 1-3 year of Customer Service experience
► Strong persuasive skills and product knowledge abilities.
► Sound multi-tasking abilities.
► OND/HND or equivalent qualification.
Core Competence
► Excellent communication skills.
► Customer-centric individual, with a passion for service delivery.
► Sound computing skills and problem solving skills.
► Results-oriented, self-motivated and dependable.
Application Closing Date
23rd February, 2015.
Method of Application
Interested and qualified candidates should send their applications to: nnamdi@tdafrica.com
