Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position.
We are recruiting for the position of:
Job Title: Personal Banker
Job ID: 12798
Location: Nigeria
Division: Business Banking
Employment Type: Full Time - Permanent
We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.
Position Description
► Provide an efficient and technical proficient personal banking service and support to a portfolio of branch based clients
► Achievement of acquiring, expansion, cost management and customer retention targets
► Provide customers with basic day-to-day services
Required Skills and Qualifications
Detail conscious- methodical, accurate, precise and systematic.
► Complete job once started. Concerned about meeting deadlines.
► Emotionally mature- remains calm under pressure avoids outbursts.
► Integrity- does what he/she will do, is reliable and consistent.
► Sociable- puts people at ease, is quick to establish rapport.
► Data rational- is good with data, operates on facts.
► Strong service ethic.
► Service focussed - goes extra mile in ensuring that needs of others are met and surpassing clients expectations.
► Result oriented- ensures tasks result in required output.
► Adhering to our Vision and Values Team player.
Required Competencies
► Minimum of 2 years banking experience
► Strong relationship management background.
► Experienced in upholding the highest levels of service.
► Experienced in completing credit applications successfully.
► Good knowledge of local market.
► Previous experience within the consumer banking environment as a Customer Consultant or Enquiries Officer is preferable.
Core Competencies
► Mature & professional demeanour.
► An effective networker at all levels, both inside and outside the bank.
► Ability to identify customers' requirements for specialist financial/product expertise and advice.
► Self-motivated and energetic.
► Consistent, honest and trustworthy - demonstrating integrity.
► Ability to remain calm and focused under pressure and during conflict situations.
► Able to have difficult conversations with confidence - declining a pricing/rate concession, effectively communicating a declined loan application to the customer without blaming Credit, etc.
► Ability to function effectively within a team.
► Articulate in the communication/presentation of financial solutions and factual information to customers.
► Strong communication, negotiation and persuasion skills.
► Independent, socially confident, quick to establish rapport and build credibility with customers.
► Fosters confidence among customers.
► Ability to educate customers.
► Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
► Advanced sales and consulting skills.
► Achievement orientated, embracing and achieving challenging targets.
How to Apply
Interested and qualified candidates should:
Click HERE to apply online
Application Deadline 14th March, 2015.
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