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Tuesday 3 March 2015

Stanbic IBTC Bank Job Vacancy for a Personal Banker

Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position.


We are recruiting for the position of:

Job Title: Personal Banker

Job ID: 12798
Location: Nigeria
Division: Business Banking
Employment Type: Full Time - Permanent

We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.

Position Description

 ► Provide an efficient and technical proficient personal banking service and support to a portfolio of branch based clients
 ► Achievement of acquiring, expansion, cost management and customer retention targets
 ► Provide customers with basic day-to-day services


Required Skills and Qualifications
Detail conscious- methodical, accurate, precise and systematic.

 ► Complete job once started. Concerned about meeting deadlines.
 ► Emotionally mature- remains calm under pressure avoids outbursts.
 ► Integrity- does what he/she will do, is reliable and consistent.
 ► Sociable- puts people at ease, is quick to establish rapport.
 ► Data rational- is good with data, operates on facts.
 ► Strong service ethic.
 ► Service focussed - goes extra mile in ensuring that needs of others are met and surpassing clients expectations.
 ► Result oriented- ensures tasks result in required output.
 ► Adhering to our Vision and Values Team player.

Required Competencies

 ► Minimum of 2 years banking experience
 ► Strong relationship management background.
 ► Experienced in upholding the highest levels of service.
 ► Experienced in completing credit applications successfully.
 ► Good knowledge of local market.
 ► Previous experience within the consumer banking environment as a Customer Consultant or Enquiries Officer is preferable.

Core Competencies

 ► Mature & professional demeanour.
 ► An effective networker at all levels, both inside and outside the bank.
 ► Ability to identify customers' requirements for specialist financial/product expertise and advice.
 ► Self-motivated and energetic.
 ► Consistent, honest and trustworthy - demonstrating integrity.
 ► Ability to remain calm and focused under pressure and during conflict situations.
 ► Able to have difficult conversations with confidence - declining a pricing/rate concession, effectively communicating a declined loan application to the customer without blaming Credit, etc.
 ► Ability to function effectively within a team.
 ► Articulate in the communication/presentation of financial solutions and factual information to customers.
 ► Strong communication, negotiation and persuasion skills.
 ► Independent, socially confident, quick to establish rapport and build credibility with customers.
 ► Fosters confidence among customers.
 ► Ability to educate customers.
 ► Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
 ► Advanced sales and consulting skills.
 ► Achievement orientated, embracing and achieving challenging targets.


How to Apply
Interested and qualified candidates should:

Application Deadline 14th March, 2015.

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