Vacancies - Dangote Plc, Dangote Cement Plc announces Jobs Vacancies in Nigeria
Job Position: Customer Service Personnel at Dangote Cement Plc
Jobs in Nigeria - Careers & Vacancies Dangote Plc - Chat212 Nigeria
Job Position: Customer Service Personnel at Dangote Cement Plc
Jobs in Nigeria - Careers & Vacancies Dangote Plc - Chat212 Nigeria
Job Title: Customer Service Personnel (Ref: CSP/01)
Our successful candidates will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Would also:
► Attract potential customers by answering product and service questions; suggesting information about other products and services.
► Open customer accounts by recording account information.
► Maintain DCP customer records by updating account information.
► Prepare product or service reports by collecting and analyzing customer information.
► Contribute to team effort by accomplishing related results as needed.
► Daily update of information on the website
► Be responsible for attending the live chat on the website
► Resolve product or service problems by clarifying the customer's complaint; determining the cause ofthe problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
► Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Person Specifications
► Bachelor's degree in Mass Communications, Business Administration or relevant discipline.
► Customer service orientation, product knowledge, quality focus, problem solving, documentation organization, listening, answering/calling, conflict resolution, Information analysis, multi-tasking, and computer literacy.
► Market dynamics and business culture
► Minimum of (2) years relevant work experience, with at least two (2) years as a call center agent role and must master English and understand Yoruba, Hausa & Igbo. .
► Proficiency in the use of Basic MS Office support tools and application.
Job Title: Civil Engineers (Ref: DCP/CE)
As a Civil Engineer with Dangote Cement PIc, you will have the opportunity to:
► Work with a diverse technical team of incredibly talented people.
► Apply your knowledge, ideas, experience, and skills to solve complex engineering challenges.
► Gain expertise in the application of state-of-the-art industry leading engineering tools and techniques.
► Contribute to a world class organization by utilizing your personal drive, initiative, creativity. and commitmentto excellence.
► Experience assignments both within and outside of your academic background to expose you to all aspects of safety. environmental-protection, process and mechanical design, construction, operations, maintenance, surveillance for offshore & onshore structures, hydrocarbon processing facilities, drilling, subsurface and reservoir engineering.
Job Responsibilities
► Provide technical support and assistance on product use to DCP dients.
► In-depth understanding of trends, challenges, opportunities, regulations and legislations relating to the cement manufacturing industry.
► Verification of setting of works on the use of DCP product.
► Documentation to ensure quality of DCP product. training or/and demos.
► Inspect block makers resources with respect to quantity and quality.
► Review block makers program and progress of work ona day-to-day basis.
► Any other responsibility which may be authorized by the Department Head.
► Coordinate all activities of the artisans at the designated states under your jurisdictions.
► Continuous training of sales officers.
► Coordination of regional demonstrations in various designated locations and extension of demonstrations on regional basis to other artisans.
► Taking control and supervision of works in your area of jurisdiction.
Person Specifications
► Bachelor's degree in Civil Engineering, plus M.Sc. Civil Engineering will be an added advantage.
► Must be registered with COREN.
► Three (3) - five (5) years relevant experience and must understand 3 major languages i.e. Hausa, Igbo and Yoruba.
► Proficiency in the use of MS Office support tools and AutoCAD.
How to Apply
If you meet the requirements listed for any of these positions and are interested in making a career with our company, kindly send in your application using the following MS EXCEL format below, indicating position applied for as the subject to careers@dangotecement.com within two weeks of this publication. Only successful candidates will be contacted.
SURNAME | OTHER NAMES | GENDER | DATE OF BIRTH | STATE OF ORIGIN | GSM NO. | EMAIL | INSTITUTUION ATTENDED | DISCIPLINE | QUALIFICATION | PROFESSIONAL QUALIFICATION | YEARS OF EXPERIENCE | CURRENT EMPLOYER | POSITION APPLIED FOR
