Ikeja Electricity Distribution Company (IKEDC)
Ikeja Electricity Distribution Company has announces vacancies for the position of Customer Service
...
...
Ikeja Electricity Distribution Company said plans to recruit Customer Service is to address the challenges in Providing utmost customer satisfaction at all times
The JOB: Customer Service
Industry Power/Energy
Job Type: Full Time
Experience: 8-10 year(s)
Qualification: HND, Bachelor's Degree
Location: Lagos
Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
Customer Service Specialist
Reporting To: Business Unit Commercial Manager
Role Purpose
Serve as key contact and liaison for customers to ensure total customer satisfaction.
Key Responsibilities
Coordinate the prompt handling of all customer service requests
Providing utmost customer satisfaction at all times.
Ensures reduction down time in customer complaint handling.
Resolves service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem,
Minimum Qualifications
A Bachelor's degree from a reputable University
Proficiency in MS Office (Word, Excel, and PowerPoint).
Competency in CRM and other operational applications
Minimum of 8-10 years’ experience in a similar role preferably within the banking or telecommunications industry.
Technical Competencies:
Good written and spoken communication
Understanding of the peculiar customer challenges of the power industry.
Results Driven.
Problem Solving and Analysis Skills.
Ability to multi-task.
Excellent time management and organizational skills.
Knowledge of local language and ethos.
Behavioral Competencies:
Team Player
Good interpersonal skills
Method of Application
Interested and qualified person to Click HERE To Apply
