Vacancy - Customer Service Executive Needed

Employer: Foltechs Engineering Services

Chat212 Recruitment Agency is looking for a Customer Service Executive for Foltechs Engineering Services in Nigeria.

Foltechs Engineering Services is recruiting to fill the position of:

Vacancy - Customer Service Executive

Location: Lagos,Nigeria

Job Description:

Providing help and advice to customers using your organization’s products or services;

Communicating courteously with customers by telephone, email, letter and face to face;

Attending to all walk-in customers to ensure they have a rewarding experience;

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

Generate invoice for customers;

Follow up on all quotation sent out to customers;

Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;

Keeping accurate records of discussions or correspondence with customers;

Developing feedback or complaints procedures for customers to use;

Meeting with other managers to discuss possible improvements to customer service;

Learning about your organization’s products or services and keeping up to date with changes;

Please Note: Female Elect/Elect graduate is prefered.

Application Closing Date

14th February, 2014

Method of Application

Interested candidate should send Application and CV to: folsrecruit2013@yahoo.com

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The HR_Portal will Notify you of your file number after your application has been received.