Keystone Bank Plc - Recruiting... Apply Now! B.Sc / HND Graduate

Employer: Keystone Bank

Vacancy
Relationship Officer at Keystone Bank Limited

Specialization:    Banking / Finance / Insurance
Job Level: Experienced Hire

Job Required Experience: 3 - 5 years
Required Banking Experience: 3 - 5 years

Application Deadline: 30-Jun-2014

Job Description

To build and cultivate relationships with potential/existing customers and translate those relationships into profitable business for the Bank

Duties And Responsibilities:

 - Act on behalf of and perform other tasks as assigned by the Branch Manager

 - Analyze and screen applications for credit based on the Bank’s credit risk procedures

 - Assist customers in the account opening process

 - Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the commercial sector of the market

 - Ensure timely resolution of customer complaints and issues

 - Identify customer needs/buyer values and proactively seek to provide products/ services to meet the identified needs

 - Initiate and carry out recovery action on non-performing credit facilities on assigned accounts

 - Maintain a comprehensive database of existing relationships/prospects

 - Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis

 - Participate in regional and other team meetings

 - Prepare monthly activity and performance reports for Regional Manager’s attention

 - Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels

 - Review applications for credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions

Key Performance Indicators:

 - % of loan recovery

 - % of retained customers

 - CASA, Tenored, PBT achievement against Target

 - Customer satisfaction index

 - Dormant/Inactive account ratio

 - Loan loss Provision/Total Loans and Advances

 - Number of Performing/Non-performing Loans and Advances

 - Quality of credit portfolio maintained

 - Quality of customer base

 - Revenue/customer growth rate

Minimum Education Qualifications:

 - First Degree from a reputable University

Post Graduate Qualifications:

 - A relevant post graduate qualification or higher degree (e.g. MBA) would be an added advantage

Professional Qualifications:

 - Membership of a relevant professional management body would be an added advantage

Skills And Competencies:

 - Knowledge of basic products and services in the Financial Services Industry

 - Possession of basic listening skills to understand customer requests

 - Ability to provide prompt, accurate and complete resolution to general

 - Requests and directs technical queries to the most appropriate solution provider

 - Excellent communication and interpersonal skills

 - Interpersonal and communication Skills

 - Computer Appreciation

 - Customer service orientation

 - Negotiation Skills

How To Apply

Interested qualified candidates should;

Click Here To Apply Online

Application Deadline Date

30th June, 2014.