Stanbic IBTC Bank Nigeria
Vacancies - Branch Manager Needed
Vacancies - Branch Manager Needed
- Branch Manager- Onitsha
- Branch Manager- Calabar
- Branch Manager- Kwara
- Branch Manager- Kontagora
- Branch Manager
Application Deadline Date
13th February, 2014.
How To Apply
Interested qualified candidates should click on the Post above and apply
13th February, 2014.
How To Apply
Interested qualified candidates should click on the Post above and apply
Stanbic IBTC Bank Nigeria is recruiting to fill the below job position;Branch Manager at Stanbic IBTC Bank Nigeria Plc - 5 Positions, jobs, vacancy, recruiting, careers
Job Title: Branch Manager
Job Position Description
Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
Ensure the effective rollout of change management initiatives to the service centres.
Maintain a high level of integrity and ethical standards.
Key Accountabilities:
Customer Service:
- Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
- Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
- Ensure that the centres strive for continuous service improvement.
Convene regular customer discussion forums and action the results.
- Maintain awareness of serious customer complaints and attend to resolution.
- Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
- Ensure efficient, customer-orientated telephone procedures.
- Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
- Ensure BST schedule adherence for all reporting Service Centres
Management of service improvement
- Manage the customer problem resolution process and ensure the accurate logging of information.
- Set and monitor turn-around times for resolving customer queries and complaints.
- Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
- Ensure that service measurement is maintained and action adverse trends.
