The Big Contractors Is Currently Recruiting...BS.c / HND Equivalents

Employer: Big Contractors

Vacancy - Customer Service Officer

Location: Lagos

Our Client:

Big Contractors was incorporated as a multifaceted company to provide a full range of engineering services

in pre-construction planning, program management, construction management & general construction for the public and private sector in Oil and Gas (upstream and downstream), Power, Telecommunication, Aviation, Marine and General Construction.

Big Contractors is currently inviting qualified and competent individuals to fill the vacant position of Customer Service Officer:

Responsibilities

►Deal directly with customers either by telephone, electronically or face to face

►Respond promptly to customer inquiries

►Handle and resolve customer complaints

►Organize workflow to meet customer time frames

►Direct requests and unresolved issues to the designated resource

►Keep records of customer interactions and transactions

►Maintain customer databases

►Manage administration

Requirements

►A University degree in any discipline

►Knowledge of Project Management and Public Relations

►Minimum of 2 years work experience.

►Basic computer knowledge

►Good written and oral communication skills with proven ability to create grammatically correct responses

►Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service

►Knowledge of customer service principles and practices, ability to multi-task; Persistent and supportive attitude

►Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization

►Ability to relate with customers and handle telemarketing

►Sound knowledge of telephone etiquette and excellent listening skills.

Application Closing Date
30th July, 2014.

How to Apply

Interested and qualified candidates should forward their CV to: career@bigcontractor.com