Vacancy - Ericsson Nigeria Is Currently Accepting CVs

Employer: Ericsson Nigeria

►Job Position: Head of Operations
►Req ID: 45338
►Location: Lagos, Nigeria

Our Company, Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use

Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Ericsson is recruiting to fill the below position:

Job Title: Head of Operations

Purpose of the role:

The purpose of the Operations Head of Managed Services is to deliver the same responsibilities as MSCOO but at MS Operations Level

Responsibilities:
The Head of Operations will be responsible for:

Full responsibility for Managed Services Organization in the unit within the CU

Meeting the contracted KPI’s in the designated geographical circle/area

CU level organisation consisting of Field Operations a, LNOC and GSC governance

Customer Satisfaction in the designated geographical circle/area

1st Level of escalation for customer complaints and major network incidents

Regular customer meetings and regional performance review

Capacity management for the designated geographical circle/areas, including receipt/sign-off of the capacity forecast, preparation of network change plans, project plans, rollout and material forecasts etc.

Analyze structural problems in the networks, set improvement plans and follow up

Management of budget, corrective actions and follow ups

Implementation of the Network Change Plans

Own ,conduct and follow up 3PP governance and management

Requirement
Education:

Bachelor of Engineering / Master's degree

Professional/Technical Competence:

Demonstrated Ability to Deliver P&L Results Successfully in a Major Services Division

Ability to Drive Business Development – Up-scoping, Upselling, Contract / Business Retention

Contract Execution

Senior Leadership Capability (qualified leadership experience of leading bigger organizations)

Multi-Cultural Awareness

International Mobility willingness to relocate globally

Skills and experience:

At least 10-12 years of experience in handling customer Network in bigger projects or similar operations, with a Combination of:

Technical & Operational Management

Financial & Business Management

Customer Relationship & Business Development

Leadership & Change Management

Application Closing Date
Not stated

How to Apply

Click here to apply online