Job Vacancy, Arik AirLine

Employer: Arik AirLine
Vacancy - Team Lead Sales and Operations at Arik Air

Arik Air offers opportunities for employment in administrative, professional, technical and airline-specific disciplines, irrespective of the level or area of responsibility, each employee contributes to the growth and success of our airline. 

At Arik Air, you will become part of a heritage of great achievement with a future of even greater promises.

Job Position: Team Lead Sales and Operations

Location: Lagos

Job Summary

Working relationship

 ► Frequent liaison with the MD to review revenue achievement, team performance and status of set plans and projects.
 ► Where necessary the Team Lead Sales and Operations will need an active ongoing relationship with ground agents and suppliers to maintain sales volumes.
 ► The Team Lead Sales and Operations will need to liaise with other departments within Arik Airto resolve daily issues; queries and other customer care issues that are highlighted by Arik Explorer customers.

Job Purpose

 ► To manage all sales and operational processes ensuring that sales and revenue targets are delivered and the operational integrity of all Arik Explorer products and services are continuously maintained.
 ► To manage all sales and operations staff, coaching and developing to maximize performance of the overall department and achieve revenue and guest volume targets.

Minimum Qualifications / Education / Experience / Training / Knowledge

 ► A University degree in a business related field.
 ► A postgraduate degree would be an advantage

The Experience:

 ► A minimum of 4 years experience in a variety of sales management roles within airlines, travel agencies, Tour Operator or travel technology companies to enable thorough understanding of a Tour Operating function.
 ► Experience of people management within such organizations is vital.

Training:

 ► Experience in the use of Airline GDS systems (Mercator preferred) with Tour Operating procedures.
 ► Selling skills along with people management abilities.

Knowledge:

 ► A thorough knowledge of end to end booking procedures is essential.
 ► Geographical and specific resort knowledge is very important so that the Team Lead Sales and Operations is a point of reference for the Call Centre staff.
 ► Knowledge of Microsoft Word, Excel and PowerPoint packages.
 ► Good general understanding of the Travel Industry.
 ► Knowledge of making informed and effective presentations to various groups.

Job Accountabilities And Current Objectives

 ► Ensure Arik Explorer staff service incoming reservation calls and emails from direct Guests, Agents and Arik Air offices across the network.
 ► Manage operational and service quality to ensure very minimal complaint from our guests
 ► Manage sales force to answer incoming calls ensuring that staff training and productivity is optimized.
 ► To produce weekly sales revenue/ volume reports to fully update team on the company sales performance.
 ► Designing and running training courses for staff to actively sell both existing and brand new destinations in line with set targets.
 ► Help conduct two appraisals annually for all staff to recognize achievement and deal with poor performance where appropriate

Required Skills & Qualifications
 ► Ability to roster staff efficiently to optimize resources and cover set working hours and peak booking periods. 10%
 ► Excellent motivational skills to ensure Sales and Operations agents meet telephone answering / revenue / customer volume targets.
 ► A team player able to communicate with colleagues at all levels to achieve overall company targets.
 ► Ability to problem solve balancing the need of the Guest with other responsibilities
 ► To complete and maintain accurate files for each booking, supplying information to other stakeholders as required.
 ► Must be proactive and provide new innovations to boost sales.
 ► Management of all pre and post departure involuntary changes to confirmed bookings & post departure in-resort voluntary changes.
 ► Management of emergency situations where Guests may be affected overseas by disasters or personal injuries and drawing up the support of other company areas where required.
 ► Coordinate and take part in vital training of staff to ensure all are always well informed.
 ► Strong people management skills combined with the ability to motivate, coach, and develop a multi-cultural team

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidatse should send CV to: vacancies@arikair.com