Lagos Ikeja Electricity Distribution Company have open positions for Nigeria seeking Jobs in Lagos,
A position At Ikeja Electricity Distribution Company will give you the opportunity to impact people, product and the visual experience.
A position At Ikeja Electricity Distribution Company will give you the opportunity to impact people, product and the visual experience.
Successful candidates will be trained on the job and be part of the team that will change the face of the Power Sector in Nigeria through innovation and sustainable knowledge transfer.
Employer: Ikeja Electricity Distribution Company
Ikeja Electricity Distribution Company (IKEDC), one of the largest distribution companies in Nigeria seeks the services of young School Certificate holders as it moves to deepen technical expertise in the sector through sustainable human capital development.
Job Title: Graduate Technicians Programme
Role Statement:
The Ikeja Electricity Distribution Company is one of the Largest Distribution companies in Nigeria. In view of what we do, we want to engage the services and expertise of Young Trainee Technicians. We have openings for energetic, enthusiastic, talented and distinct individual to join our team across a range of technical ability, which include
? DSO’S (Distribution Substation Operators)
? Electrical Fitters (Electrical Maintenance & Fitters)
? Cable Jointers
The breadth of our opportunities means that we are looking for OND/equivalent holders in Electrical/related courses. We expect that you will have the highest level of integrity, as well as being ambitious and highly creative.
Successful candidates depending on their choice of application will be trained in line with what they applied for and will be part of the team to turn around the Power Sector in Nigeria
Knowledge/Skills
? Basic Knowledge of Microsoft Office Suites
? Report writing.
? Basic Knowledge of Occupational Health, Safety and Environment Management at the work place
? Basic Knowledge of Electrical Control Panels
? Ability to read and understand Electrical drawings and designs
? Basic Technical Knowledge of Equipment Operation, Control & Maintenance
Minimum Qualification / Experience:
? OND (Electrical) or its equivalent
? 0 - 2 Years of Experience
? Maximum age is 27
Personality Traits:
? Must be hardworking
? Must be safety conscious
? Must be a team player
? Must be reliable, organized and detail-oriented
? Must be ambitious with a ‘can-do’ attitude
? Ability to work with little or no supervision
? Result Oriented
? Ability to respond to emergencies
Working Relationship
? Technical Crew
? Human Resources
? All staff – Ikeja Electricity Distribution Company
Job Title: Call Centre Agent
Role Purpose;
A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: responding to customer open/close requests, customer inquiries, and requests for account information, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts.
Role Accountabilities;
? Respond to billing inquiries and handle customers’ high bill complaints
? Provide information about company programs, products and services
? Report electric emergencies and outages
? Provide data to customers requesting new services and/or construction
? Seek resolution of customer complaints
? Respond to utility commission and agency inquiries
? Updating customer account.
Experience and Qualification;
Qualification, Experience and Essential Knowledge;
Bachelor’s degree in any relevant field with a minimum of at least 2 years experience as a call center agent
Skills;
? Excellent oral/written communication and interpersonal skills
? Professional and courteous demeanor
? Ability to multi-task in a fast-paced, high-volume environment
? Excellent problem-resolution skills
? Strong systems skills
? Ability to learn, retain and apply large amounts of product, procedure, policy and system information
? Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals
? Ability to accept and incorporate constructive feedback to improve performance
? Flexibility in responding to change or business needs
? Willingness to help peers
? Excellent attendance and punctuality
? Good team player
? Self-starter
? Male candidate is most preferred
? Candidate must be fluent in Igbo or Hausa language
Job Title: Technicians Programme
Knowledge/Skills:
? Basic usage of Microsoft Office Suites
? Report writing.
? Knowledge of safety rules & procedures
? General knowledge
Minimum Qualification / Experience:
? Minimum of 5 Credits in WAEC/GCE/NABTEB or its equivalent including Maths and English
? 0-2 Years Experience
? Maximum age is 27
Personality Traits:
? Must be hardworking
? Must be safety conscious
? Must be a team player
? Must be reliable, organized and detail-oriented
? Must be result oriented
? Ability to respond to emergencies
Working Relationship
? Technical Crew
? Human Resources
? All staff – Ikeja Electricity Distribution Company
Job Title: IT Infrastructure Analyst – Desktop Support Analyst
Overview of Role:
The Role of the Desktop Support Analyst involves the provision of technical support for personal computers and desktop applications, printers and other computer peripherals in a network environment. It includes the delivery, installation and setup of new computers (Laptops and Desktops) with approved software in the end user community within IKEDC.
Accountabilities
Infrastructure Support 70%
? Complete software/hardware installs, upgrades, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities.
? Maintain a central library for IKEDC Software, including reference manuals, installation guides, etc.
? Keeping hardware inventories, application profiles, procedure manuals up to date and current
? Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.
? Work with end-users to develop an understanding of the needs and uses.
? Organize end user training on effective and appropriate use of the company’s desktop resources
? Collaborate with other team members to resolve complex issues.
? Provide support for Vending PCs and other POS terminals.
? Work with external vendors to resolve hardware and software issues
? Troubleshoot hardware, software and LAN issues
? Troubleshoot and configure Client wireless devices
? Respond to incident requests relating end user computing
Personal and Team Development 20%
? Share/spread knowledge with team members as well as internal teams(client services,service desk,development)
? Pro-active in maintaining and increasing the teams and your own technical knowledge
? Identify training needs or requirements for yourself,individually and for the team
Documentation 10%
? Ensure incidents and problems are up-to-date
? Ensure all technical and non-technical documentation is up-to-date
? Contribute to management reports
Knowledge & Key Skills
Personal Qualities
? Strong customer service and support focus with a desire to deliver a high quality service
? Self-motivated and highly professional with ability to take owner ship and responsibility
? Ability to multi-task,work under pressure and to tight deadlines
? A desire to learn and improve skills and knowledge
? Fastlearner, energetic and enthusiastic
? Adaptable and flexible to business demands
? Positive‘can-do’attitude
? Team player
Functional Skills and Experiences
? 2+years’experience in supporting Windows Desktop Environment
? Extensive problem solving and debugging skills
? Experience in providing services to agreed SLA’s and OLA’s
? Experienced in Problem and Incident Management
? Experience with working in an ITIL environment
? Excellent interpersonal and communication skills
? Flexible in working out side of core business hours at short-notice
Technical Skills and Experiences
? Experience with supporting multi-tier infrastructures
? Experience in supporting Windows 7 and Microsoft Office 2010/2013 in a Microsoft Windows Server 2008 Network Infrastructure environment
? Experience in diagnosing and resolving network connectivity issues using TCP/IP tools – PING, NSLOOKUP, NETSTAT etc.
Desirable
? Experiencein Managing Windows 7 and Microsoft Office 2010/2013
? Experience in the use of automated desktop deployment and software distribution tools
? Technical degree/qualification in Desktop Management and Support
Critical Success Factors
? Ability to establish and maintain effective relationships with team and department members and system users
? Incidents and problems are resolved within SLA
? Delivering projects within agreed timeframes
? Compliance with departmental procedures and policies
Contact Purpose
Desktop Support Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates,managing and prioritizing workload
IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations
IT Infrastructure Team Lead
Individual and team meetings.
Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress
Job Title: Application Support Analyst
Overview of Role:
To provide high quality operational and technical application and systems support to IKEDC’s customers and internal business functions
Accountabilities
Infrastructure Support 70%
? Provide Tier 3 application support on complex internally and externally developed applications
? Administer and maintain all production and internal environments
? Application monitoring,performance tuning and testing
? Maintain system stability and high availability
? Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems
? Manage problems from identification through to deployment
? Applying database and operating system upgrades and updates
? Deploy application releases and configuration changes
? Develop implementation, backup and roll-back plans
? Act as a technical resource for internal and external projects
? Adhere to appropriate departmental and company procedures and policies(i.e. change control, security and auditing, release, configuration, problem and incident management)
? Maintain good working relationships with internal departments as well as third-party vendors and hosting providers
Personal and Team Development 20%
? Share/spread knowledge with team members as well as internal teams(client services,service desk,development)
? Pro-active in maintaining and increasing the teams and your own technical knowledge
? Identify training needs or requirements for yourself individually and for the team
Documentation 10%
? Ensure incidents and problems are up-to-date
? Ensure release and configuration request are up-to-date with appropriate and backup plans
? Ensure all technical and non-technical documentation are up-to-date
Knowledge & Key Skills
Personal Qualities
? Strong customer service and support focus with a desire to deliver a high quality service
? Self-motivated and highly professional with ability to take owner ship and responsibility
? Ability to multi-task,work under pressure and to tight deadlines
? A desire to learn and improve skills and knowledge
? Fastlearner, energetic and enthusiastic
? Adaptable and flexible to business demands
? Positive‘can-do’attitude
? Team player
Functional Skills and Experiences
? 3+years’experience in an hands-on application support lead/manager role
? Extensive problem solving and debugging skills
? Ability to independently apply production upgrades and support the products and technologies
? Experience in providing services to agreed SLA’s and OLA’s
? Excellent organizational, interpersonal and communication skills
? Flexible in working out side of core business hours at short-notice
Technical Skills and Experiences
? 3+ years’ experience in administering Linux and Windows 2008 Server environments
? Experience with supporting multi-tier infrastructures
? 3+ years’ experience in supporting and administering Microsoft SQL Server RDBMS
? Experience in supporting Microsoft Windows Server 2008 Application and Web Servers
Desirable
? Oracle Database Administration
? Scripting(Perl, VBScript)
? Technical degree/qualification
? ITIL Problem Management Certification
Critical Success Factors
? Achieving high levels of user satisfaction
? Demonstration of ownership of problems
? Measured contribution towards the reduction of aged problems
? Measured contribution towards maintaining a level of expectations with customers internally/externally for services provided
? System availability meets agreed SLA
? Incidents and problems are resolved within OLA and SLA
? Delivering projects within agreed time frames
? Compliance with departmental procedures and policies
Contact Purpose
Infrastructure Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.
IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations
IT Infrastructure Team Lead
Individual and team meetings.
Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress
Job Title: IT Infrastructure Analyst – Server and Network Man
Overview of Role:
To serve as IT experts participating in a variety of analytical and technical assignments that include Implementation, administration, support and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. This role is split between providing daily operational support for existing infrastructure and Project based work leading to the development and deployment of new infrastructure services.
Accountabilities
Infrastructure Support 70%
? Implementation, support, monitoring and maintenance of IKEDC DataCentre and other site infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephony services, electrical supply (UPS, Inverter), cooling and fire suppressant systems and ensuring availability of infrastructure services.
? Implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server operating systems, messaging and database services, reporting platforms, terminal services, VPN, and all other software based systems which provide infrastructure underpinning IT Services.
? Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, network, security, storage, software and other computer related systems.
? Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
? Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems.
? Evaluate infrastructure services equipment and software for purchase; recommend new configurations, provides training or arrange for vendor training for system users.
? Develop cost estimates and make recommendations for systems development and upgrades to existing systems.
Personal and Team Development 20%
? Share/spread knowledge with team members as well as internal teams(client services,servicedesk,development)
? Pro-active in maintaining and increasing the teams and your own technical knowledge
Documentation 10%
? Ensure incidents and problems are up-to-date
? Ensure all technical and non-technical documentation is up-to-date
? Contribute to management reports
Knowledge & Key Skills
Essential
Personal Qualities
? Strong customer service and support focus with a desire to deliver a high quality service
? Self-motivated and highly professional with ability to take owner ship and responsibility
? Ability to multi-task,work under pressure and to tight deadlines
? A desire to learn and improve skills and knowledge
? Fastlearner, energetic and enthusiastic
? Adaptable and flexible to business demands
? Positive‘can-do’attitude
? Team player
Functional Skills and Experiences
? 3+years’experience in an hands-on Server and Network Administration role
? Extensive problem solving and debugging skills
? Experience in providing services to agreed SLA’s and OLA’s
? Experienced in Problem and Incident Management
? Experience with working in an ITIL environment
? Excellent interpersonal and communication skills
? Flexible in working out side of core business hours at short-notice
Technical Skills and Experiences
? Experience with supporting multi-tier infrastructures
? Experience in supporting Microsoft Windows Server 2008 Network Infrastructure environment
? Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
? Knowledge of technical analysis, implementation, configuration, and HP Servers and EMC Storage infrastructure
Desirable
? Oracle Database Administration
? MSSQL Server(2008/2012) Administration
? Scripting(Perl,MS-DOS)Java programming
? Experience in administering Linux and Windows environments
? Technical degree/qualification
Critical Success Factors
? Ability to support a variety of technologies, business departments and systems, and independently resolve problems and pro-actively communicate solutions.
? Ability to effectively make oral and written reports and presentations and prepare clear and concise documentation
? Ability to establish and maintain effective relationships with team and department members and system users
? System availability meets agreed SLA
? Incidents and problems are resolved within OLA and SLA
? Delivering projects within agreed time frames
? Compliance with departmental procedures and policies
Contact Purpose
Infrastructure Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.
IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations
IT Infrastructure Team Lead
Individual and team meetings.
Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress
How to Apply
Interested and qualified candidates should visit http://www.ikejaelectric.com/career-portal/ to apply.
