Graduate Customer Relations Officer Vacancy at Michael Stevens Consulting, Lagos

Employing Company: Michael Stevens Consulting

Michael Stevens Consulting - Our client, is one of the largest and most successful conglomerates in the industrial, trading and building sectors of Nigeria.


Michael Stevens Consulting is recruiting to fill the position of:

Job Title: Customer Relations Officer

Location: Lagos

Key Responsibilities

 ► Take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times.

 ► Carry out all administrative tasks relating to the Customer Service Centre and any necessary follow-up work in relation to incoming calls.

 ► Maintain a comprehensive knowledge of Group departments, services, policies and procedures in relation to the role.

 ► Ensure that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action.

 ► Keep accurate records of discussions or correspondence with customers.

 ► Take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions.

 ► Ensure that all computerised systems are used effectively to help process customer enquiries and accurately maintain all records in a time critical environment.

 ► Deal with all calls received within the Customer Service Centre in line with current Service Level Agreements, policies and procedures.

Qualifications

 ► A Bachelors degree or equivalent in a relevant social science discipline.

 ► Must possess a minimum of 5 years relevant professional working experience.

 ► Relevant professional certifications e.g Customer Relationship Management (CRM).

 ► A Masters degree in a relevant discipline will be an added advantage.

Key Skills:

 ► Demonstrate initiative with a results orientation, while exhibiting strong drive and leadership skills.

 ► Ability to drive client focused outcomes.

 ► Candidate must possess strategic business focus and strong communication skills.

 ► Ability to apply innovative approaches, to work in team, analyze and summarize and also pay attention to details and objectives.

 ► Possess a good understanding of business processes.

How to Apply

Qualified candidates should send their CV's to: jobs@michaelstevens-consulting.com or msjobz@gmail.com The subject of the email should be the job position being applied for.