Employing Company: MTN Nigeria
MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company.
Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt.
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Job Title: Customer Relationship Officer x2 (Research and Digital Media)
Job description
• Participate in the implementation of the back office and complains operational plans
• Adherence to all defined operational guidelines
• Participate in the implementation of Frontline Empowerment Business initiatives
• Conduct research on MTN products/services in comparison to competition
• Conduct research on new and emerging technology within the digital space
• Development of content on the Enterprise knowledge management system in different formats graphics, videos etc
• Project Management
• Process mapping and documentation
• Provide support to the frontline on the use of Enterprise Knowledge Management System
• Conduct post implementation test on MTN products and service and share outcomes with relevant stakeholders for continuous product improvements
• Manage the end to end authoring process on the knowledge management system
• Develop scripts for content development
• constant review of the knowledge base in line with changing business requirements
• Research on root causes of top customer challenges and translate into knowledge management content development for frontline and customer empowerment
• Collaborate with Segment management to develop customised educational content for customer education
• Participate in UAT of MTN products and services
• Develop content for the self- service campaign and initiatives
• Develop guided help to support the self- Service adoption on complex customer issues
Minimum qualification
► BSc
Job condition
► Normal MTNN working conditions
► May be required to work extended hours
The Experience:
► 4 years relevant work experience of which 2 years in a digital media related experience
► Adobe CS5&6, CC. Particularly (Photoshop & Fireworks, Flash, after effect, in-design, audition, illustrator, Adobe Captivate, Premier Pro, 3D Max, Cinema 4D & Maya, Premier Pro is critical
► Experience in the use of visio for process mapping & documentation
► Experience in Content development
Training:
► Business Activity Modelling
► Stakeholder’s Management
► Crisis Management
► People & Performance Management
► Total Quality Management
► Report Writing
► Business Intelligence
► CRM/Agility
How to Apply
Click HERE to Apply
