Employer: HoRLaR IT Solutions Limited
Our Company,HoRLaR I.T. Solutions is committed to providing solutions that make mobile communication easier, faster and more affordable with better efficiency.
We are looking for Telemarketing Professionals based in Abuja.
Our Company,HoRLaR I.T. Solutions is committed to providing solutions that make mobile communication easier, faster and more affordable with better efficiency.
We are looking for Telemarketing Professionals based in Abuja.
Job Title: Telemarketing Professional
Location: Abuja
About the Post
Telemarketing units functions under the Marketing Office headed by the Chief Marketing Officer (CMO). Telemarketing unit's goal is to create awareness of HoRLaR IT Solutions Ltd's products and services eventually leading to sales by placing calls to the existing and referred clients.
The marketing department as whole has a mandate of exceeding customer needs and expectation by providing access to the firm products and services in a timely and professional manner. It also determines annual (monthly/quarterly) and gross-profit plans by forecasting and developing annual (monthly/quarterly) sales quotas for each portfolio, projecting expected sales volume and profit for existing and new products; analysing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
Essential Job Functions
Calls existing and prospective customers by operating telephone equipment, automatic dialling systems, and other telecommunications technologies.
Maintains interpersonal relationship with clients in his/her portfolio
Create a positive image for the firm
Keep clients to date with the firm's products and services
Obtain regular feedback from the client
Persuade clients to try and buy into new products and services
Submit weekly report and performance evaluation
Resolve and follow-up on clients' complaints
Develop annual marketing strategy with sub-goals for each month and every quarter
Adapt change in organization policy, goals and strategy
Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. These activities are to be carried out monthly except the annual budget.
Accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans and improve upon existing systems and standards
Sustains rapport with key clients' accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Skills and Knowledge
Has proven telemarketing experience; knows how to add value to the business by achieving set targets
Understands marketing processes and jargon and is able to take a consultative view with clients
Experienced in communicating with clients in all forms of written and verbal communication
Delivers quality results to agreed standards, planning ahead and working in a systematic and organized way with attention to detail
Consistently behaves in line with our values and possesses a Challenger Mind-set
Strong communication skills and a demonstrated track record of building strong working relationships
Proactively seeks ways to develop and improve daily working methods
Excellent telephone skills
Ability to multitask
Fast and self-learner
Qualifications Requirements
Two (2) years Telemarketing experience
Minimum OND
Minimum typing speed of 40wpm
Excellent written and verbal skills in English
Proficient in Microsoft Office Suite and IT tools
Application Closing Date
21st November, 2014
How to Apply
Interested applicants MUST follow the following instructions, or the application will not be considered:
1.) Send a cover letter and resume as one document to: hr.tel@his.ng
2.) The document should be submitted as an attachment in PDF or MS Word format
3.) Telemarketing Professional should be used as the subject line of the email
4.) Submit one application
5.) Only electronic applications will be accepted
