Employer: Ericsson Nigeria
Ericsson is top leading provider of telecommunications equipment and services to mobile and fixed network operators.
Ericsson Looking for Service Delivery Line Manager at Ericsson Nigeria
We are recruiting to fill the below position:
Job Title: Service Delivery Line Manager
Req ID: 54151
Location: Lagos
Job Summary
► The Service Delivery Line Manager for CPM leads highly specialized team consisting of Customer Project Managers.
► This position reports to the Operations Head of CSI.
► The Delivery Line Manager shall create Customer value and ensure Customer satisfaction through an efficient Service Delivery.
► This Manager position has number of sub-ordinates and is appointed by superior manager. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance.
Responsibilities & Tasks
► Ensure service delivery execution: Recruit & Assign Appropriate skills to Customer Projects
► Customer Escalation Management
► Ability to work with multiple Stakeholders: Internally & Externally
► Apply existing Service Delivery Process and Models
► Apply existing Service delivery strategy
► Drive Performance Management (Process)
► Conduct Resource Management
► Manage unit finance
► Contribute to and support Services Sales
Minimum Qualifications & Experience Requirements
► Bachelor’s degree or equivalent through experience
► At least 8 years’ experience within the Telecoms and/or ICT Industry
► At least 5 years’ Line Management experience
Core Competences:
► Innovation Skills
► Interpersonal Skills
► Financial Acumen & Skills
► Sales Process knowledge
► Service Delivery Process, Models & Strategy
► Formulating Strategies & Concepts
How To Apply
Interested and qualified candidates should:
Click HERE to apply online
Application Deadline Date
Not Stated.
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