Employer: FINCA Nigeria
The Company
FINCA is a leading international Microfinance Institution offering financial services and products to small scale businesses that have been turned down by traditional banks, so that these businesses can start, grow, and diversify with resulting increases in family income, nutrition, employment and well-being.
FINCA pioneered the "Village Banking method of credit delivery, now used by hundreds of organizations worldwide. Our programs reach low-income people in more diverse countries than any other microfinance provider.
FINCA Nigeria is recruiting to fill the position of:
Job Title: Customer Relationship Officer (Savings/Loans)
Location: Owerri
Job Description
FINCA is recruiting for highly-motivated and customer-service oriented Relationship Officers (ROs) who thrive in dynamic environments to be part of the pioneer team for FINCA's regulated microfinance bank start-up in Owerri, Nigeria.
The Relationship Officers report to a Relationship Supervisor at the branch level and are responsible for promoting and cross-selling FINCA's products and services, analyzing credit worthiness and ability to repay, effectively managing their portfolios and ensuring compliance with FINCA policies and methodology, including adherence to Client Protection Principles and customer service standards.
ROs ensure an overall positive customer experience throughout the loan cycle and high level of customer service from all interactions with FINCA.
Qualifications and Experience
ND, HND or B.Sc level of education.
Preferred 3 years of work experience.
Basic mathematics, business acumen and analytical skills.
Proficiency in Computer Applications Excel /Microsoft Office.
Fluency in English required, Igbo or other local language skills strongly desirable.
Candidate Profile
Familiarity with and understanding of the dynamics of small businesses.
Ability to sell products and services.
Willingness to relocate to Owerri, Nigeria.
Enterprising and self-driven personality with the ability to adapt and acquire new skills.
Highly attentive to detail with excellent organizational and documentation skills.
Excellent interpersonal and communication skills.
Strong fit to FINCA's desired corporate culture and values, and is committed to furthering FINCA's mission and vision. In particular, must demonstrate a commitment to transparency and integrity.
Application Closing Date
8th June, 2015.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: For consideration of your application, CV's must be in Word or PDF format and a maximum of 3 pages. The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.
