Ensure relevant internal control systems/related procedures and techniques are developed and implemented for EBusiness related activities
Manage the operational relationship between Scheme Operators and card association/Visa/MasterCard
Monitor performance against standards and provides feedback to management
Plans and reviews staffing requirements to match workflow of card services and channel services business
Recommend temporary work around and viable solutions to improve customer service and response
Maintain knowledge of internal resources to mitigate disruption of services to customers
Ensure timely response and resolution of customer issues
Assist management in the development and implementation of new EBusiness products and services
Manage, review and monitor authorization files and System Parameters
