- To coordinate the implementation of common Business Continuity/Disaster Recovery processes and evaluate, recommend and implement approved Disaster Recovery strategy.
- To support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities can be recovered within required, and agreed, business timescales.
- Business growth, value created & cost-effectiveness achieved by process optimization
- Develop and implement a plan to provide fail-over capacity of all mission critical servers, applications and networks.
- Develop, review and standardize all recovery process and procedural standards to address routine, backup, redundancy and recovery architectures.
- Support the implementation of a Business Impact Analysis and business continuity plans
- Develop appropriate off site data and document repositories to be utilized if information were to be irretrievable at the head office due to a major disaster.
- Ensure the company’s data, data systems, infrastructure and networks are recoverable in the event of a disaster.
- Perform and analyze disaster simulations for the prompt restoration of services.
- Investigate current performance areas of IS Systems disaster recovery infrastructure and identify bottlenecks and develop ideas for performance improvements and implementation.
- Input into the DR Plan and execute in line with agreed schedule
- Drive and close of all DR related project and operation activities
- Track and monitor the implementation of changes that may impact Business Service Continuity
- Ensure all disaster recovery databases and file systems synchronization are up to date. Drive to closure where issues arise with systems that are not in-synch
- Develop, track and report all operations issues as it relates to Business Service Continuity.
- Ensure all failover tests, dry runs and back/up recovery activities are up to date. Track any issue to closure
- Develop and update all Disaster recovery procedure documents for all Mission Critical Processes
- Lead and direct disaster recovery testing for all Mission Critical Processes
- Draft Business Continuity Committee reports to be reviewed by the SM BSC.
- Support in the tracking of all IT related Risk , update Risk Register accordingly
- Develop and update all Business Continuity PPPs
- Ensuring that the Disaster Recovery facilities and services are in ready state to sustain the business at all times and in the event of a disaster with the same level of services and availability.
- Manage and leverage IS BSCs relationship with its key vendors, including day-to-day communications and coordination. This includes supporting the SM BSC in preparing business continuity KPI’s within contract
- Provide Support to Management on IT Risk
- Enhance customer satisfaction and perception of Information System Services
- Ensure IT Services are designed to deliver the required levels of disaster recovery as required by the business
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB.
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