- To handle and resolve all Switching Network related queries. Test and verify all new functionality both S/W & H/W and improve Network Performance
- Identify, analyse and plan for current and future needs of Network Operations in respect of high level support of network performance
- Implement, install and Integrate new nodes into Network as well as co-ordinate the calibration and repair of test equipment in the region.
- Implement all radio-related resolution once received from Head Office.
- Complete detailed Investigations on Cellular Network to optimize Network protocol layers and architecture (Includes SS7 signaling and AXE Plex Investigations) as well as New Functionality and Service testing as required.
- Assist Radio Engineers/Optimization/Facilities on Implementation; and Support personnel and One-man-bands (OMBs) with clearing of complex faults.
- Provide auditing and mentorship of regional radio staff and ensure basic level of competency for the Radio Engineers is maintained by providing necessary informal training and guidance.
- Assist Head Office RHLS with the evaluation of new Global Systems for Mobile communications (GSM) radio equipment, configurations, software releases, test and peripheral equipment.
- Report radio-related problems in the network that cannot be resolved in the region to Head Office RHLS.
- Resolve all Networks related faults and issues that maybe required from Second line Operation and Maintenance (SMC/CNO/DCG).
- Control and Administer Customer Service Requests (CSR’s) to relevant Switching Element Supplier(s), as well as test and integrate software upgrades/releases from Suppliers.
- Provide information and instructions from Head Office RHLS to all relevant regional staff.
- Distribute new software to relevant regional staff and generate report and update RHLS Activity Database.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
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