Employing Company: Konga
The details of the Latest Konga Vacancies are as follows:
The Job:
Vacancy - Dispute Resolution Specialist
Close Date: 2015/04/30
Business Unit: Konga
The details of the Latest Konga Vacancies are as follows:
The Job:
Vacancy - Dispute Resolution Specialist
Close Date: 2015/04/30
Business Unit: Konga
Job Type: Full-Time
Location – Country: Nigeria
Description of Konga Vacancies
The Company
Konga Vacancies for Dispute Resolution Specialist.Konga.com is currently recruiting for the position of Dispute Resolution Specialist. This position requires a very good inter-personal relation skill. Interested candidates who meet the below requirements should should apply.
Konga.com is Nigeria’s largest online shopping mall. Konga.com in July 2012 and its mission is to become the engine of commerce and trade in Africa.Konga.com serves a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.
The role is responsible for attending to escalations from customers regarding disputes on Third-Party seller products. This includes delivery confirmation disputes between buyer and seller, defective items, wrong delivery, product description issues, quality issues. The Dispute specialist is to ensure that in the process of mediating between both parties, a win-win solution is met.
He/she must have comprehensive understanding of the company’s processes and policies to be able to effectively handle disputes.
The role is shift based and includes weekends and public holidays.
Reporting Line Head, Dispute Resolution
Duties & Responsibilities:
Responding timely to escalations from customers regarding disputes on 3rd Party Seller products
Contacting sellers and notifying them of new queries from customers
Negotiating and Mediating solutions between buyer and seller
Documenting every single communication that occurs in the course of the resolution of the dispute
Ensuring that customers and sellers are kept informed of developments in the course of resolution
Following up with resolution in progress from the seller’s end and ensuring that the seller fulfils their part of the agreement
Following up with the customer and ensuring that they meet their part of the agreement
Analyzing existing data and making recommendations to line manager for action to be taken
Skills & Competencies:
Problem Solving
Customer service
Verbal Communication
Written Communication
Negotiation skills
Ability to multi-task
Ability to take initiative
Excellent analytical skills
Good telephone etiquette
Knowledge of Microsoft tools
Intermediate knowledge of products sold on the website.
Qualifications & Experience for Konga Vacancies
Bachelor’s degree required.
1 to 2 years’ experience in customer service.
Excellent written, verbal, analytical and communication skill.
Method of Application:
Interested applicants for Dispute Resolution Specialist at Konga.com should apply online by following the instructions on the website below:
Click Here to Apply Online
Location – Country: Nigeria
Description of Konga Vacancies
The Company
Konga Vacancies for Dispute Resolution Specialist.Konga.com is currently recruiting for the position of Dispute Resolution Specialist. This position requires a very good inter-personal relation skill. Interested candidates who meet the below requirements should should apply.
Konga.com is Nigeria’s largest online shopping mall. Konga.com in July 2012 and its mission is to become the engine of commerce and trade in Africa.Konga.com serves a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.
The role is responsible for attending to escalations from customers regarding disputes on Third-Party seller products. This includes delivery confirmation disputes between buyer and seller, defective items, wrong delivery, product description issues, quality issues. The Dispute specialist is to ensure that in the process of mediating between both parties, a win-win solution is met.
He/she must have comprehensive understanding of the company’s processes and policies to be able to effectively handle disputes.
The role is shift based and includes weekends and public holidays.
Reporting Line Head, Dispute Resolution
Duties & Responsibilities:
Responding timely to escalations from customers regarding disputes on 3rd Party Seller products
Contacting sellers and notifying them of new queries from customers
Negotiating and Mediating solutions between buyer and seller
Documenting every single communication that occurs in the course of the resolution of the dispute
Ensuring that customers and sellers are kept informed of developments in the course of resolution
Following up with resolution in progress from the seller’s end and ensuring that the seller fulfils their part of the agreement
Following up with the customer and ensuring that they meet their part of the agreement
Analyzing existing data and making recommendations to line manager for action to be taken
Skills & Competencies:
Problem Solving
Customer service
Verbal Communication
Written Communication
Negotiation skills
Ability to multi-task
Ability to take initiative
Excellent analytical skills
Good telephone etiquette
Knowledge of Microsoft tools
Intermediate knowledge of products sold on the website.
Qualifications & Experience for Konga Vacancies
Bachelor’s degree required.
1 to 2 years’ experience in customer service.
Excellent written, verbal, analytical and communication skill.
Method of Application:
Interested applicants for Dispute Resolution Specialist at Konga.com should apply online by following the instructions on the website below:
Click Here to Apply Online
